Welcome Home to

The Retreat At Westpark Apartments

Resident Information

Our Team

The Retreat at Westpark Apartments is known as a beautiful community to call home! Whether you are one of our current residents or a new resident, our website provides links to various sites such as restaurants, shopping, school districts and campuses, to name a few. If you have any questions, please don’t hesitate to email, call, or stop by the office!

Here you can pay rent online, enter service requests, and find out what is happening in and around our community! We have also provided you with contact information for nearby restaurants and businesses!

At The Retreat at Westpark Apartments, we would like to extend our resident relations beyond service requests and the everyday office assistance. Our goal is to provide you with the best residential service possible! So, if you have something to share with us,we would love to hear about it!

Your team is here to serve you!

Simply, click our names below to send us a personal message via email.

- - Residential Business Manager: Noemi Granillo
  - Assistant Business Manager: Marissa Porter
  - Lead Maintenance Supervisor: Chachi Silva Diaz
  - Assistant Maintenance Technician: Juan Carlos Garcia

Rental Payment

Apartment Rental Payment

When life gets busy and you’re on the go, the convenience of paying your rent online anytime from anywhere is a great comfort! It’s easy to sign up and pay your rent using your checking account or credit card online!

Pay online, check the status of your payments and review your payment history.

If you are a First-Time user you will be asked to create an account by clicking on the make payments logo. If you have any issues please feel free to give us a call and we will be more than happy to assist you with the process.

Check your email for an invitation from RENTcafé and log into your account using the custom link.

Once activated, your Resident Portal account will provide you online access to:

24/7 self-service account management
Check your balance and make online payments
Schedule recurring auto-payments for rent and other dues
Submit maintenance request & Wednesday Pest control Service

Should your email address change, please remember to update your resident portal account profile. Your email address must be current to receive payment notifications, community updates, and other online activity confirmations. If you have any questions, please contact us. We appreciate the opportunity to serve you.

Service Request

Maintenance Service Requests

Submit online maintenance requests.

If you would like to make service requests by phone, simply call the leasing office and select option 3. Be sure to leave a detailed message about your service issue and your contact information for a quick response from our maintenance team.

Preventative Pest Control

We’re there BEFORE you need us!
In our continued efforts to bring you great customer service, preventative pest control treatment is available for every apartment home throughout the year, provided by Certified Pest Control, on a rotating schedule. If you need to schedule treatment outside of these pre-selected dates of service, for any unwanted pest. If you need to schedule pest control service please contact the office by close of business on Saturday to ensure service for Monday.

To schedule pest control services please email us.

Move-in Assistance

Thank you for making The Retreat at Westpark Apartments your new home!

We are there for you in every moment that matters. Contact us anytime.

Schools:

Sneed Elementary: 713-789-6979
Budewig Intermediate(5-6): 281-988-3200
O’Donnell Middle (7-8): 281-495-6000
Hastings High: 281-498-8110

Make your move with Reliant today.
1.855.353.7736
Mention promo code MF2791
Click Here to visit their website!

Reliant Energy: We will need documentation confirming that utilities are in your name before the lease commencement date. We refer all of our residents to Reliant, call a representative today at 1-866-222-7100 or online at www.reliant.com. Please provide your account number before your lease commencement date. Please note: failure to comply with utility connection agreement may result in a $50 utility connection fee, to place the electricity in YOUR name before the lease commencement date.

Cirro Energy – (844)249-8941 or http://www.cirroenergy.com/apartment

Renter’s Insurance: You are pre-approved with ePremium Insurance for your required liability coverage of $100,000. For more information, please call 1-800-319-1390 or visit them online at www.epremiuminsurance.com to enroll! (Policy must include damage caused by: Water, Fire, Smoke, and Explosion.)

Internet/Cable: Contact our exclusive property representatives for expedited service installation and property incentives. Our dedicated customer care representatives are here to help! (Not mandatory) Cable/Internet: AT&T – Justin Burke (832)470-9954

AT&T

TV like you have never seen before!!!
Better DVR, features, experience and bundles!!
Click the at&t logo to visit there website.

Live: Make life’s transitions easier and less stressful with CORT by renting or buying furniture.
Work: Get down to work quickly with the right solutions from CORT and let us furnish your office.
Celebrate: Build your brand, your business and your reputation with CORT. Let us take care of your event. Visit our website by clicking the CORT logo.

Our preferred moving vendor.

Click ameritexhouston.com to visit their website. They offer 7 Seventy residents coupons along with free wardrobe rentals! Stop by the leasing office to redeem your coupon today!

Please refer to our Valet Trash flyer and associated handouts for a thorough review of our designated trash times and polices. Important reminders are highlighted below:

- Monday through Thursday, only
- Place trash out between 6:00 pm-8:00 pm (only)
- Always use your trash can, never place trash on the floor
- Always TIE and bag your trash, no loose trash – additional bags should be stacked like a “snow cone” on top of your canister and flatten all cardboard boxes.

Patio/Balcony: please ensure there are no grills stored on your patio, residents are prohibited from the use or storage of barbecue grills in these areas.

Only patio furniture is allowed in these areas (weatherproof).
Please do not hang anything off the railing, such as swimwear, towels, blankets, car mats, curtains, etc.

Resident Perks

ePremium

Our Preferred Provider:

Click on the ePremium logo to get started today!
Or call 800-319-1390

Receive a quote from ePremium, our preferred insurance provider, today! Just for being a resident here at 7 Seventy, you will receive the best rate! To learn more about our minimum insurance requirements, click here!

Please add resident PROMO code: Retreat At Westpark to your order for your exclusive 10% discount.

“Not your average Pho”

For a 10% resident discount, please notate Retreat At Westpark to your order’s notes section!

Car Detailing Services Every Friday!

CORT Furniture

Live: Make life’s transitions easier and less stressful with CORT by renting or buying furniture.

Work: Get down to work quickly with the right solutions from CORT and let us furnish your office.

Celebrate: Build your brand, your business and your reputation with CORT. Let us take care of your event.

Package Deliveries

We know you’re excited about your special deliveries and in an effort to provide you with great residential service, our Amazon Hub system is dedicated to ensuring that you receive your packages!

The Amazon Hub package lockers are onsite for our resident’s convenience. When your package is delivered, you will receive an email and a text with a special code. Simply enter your code at the Hub and retrieve your package, 24/7! Your package needs, made easy!

Events

Event Calendar: Click on this event link for details.

Car Detailing Services Every Friday!

Review Us

Review us on Google!

Millions of online users look to Google for their every day web searches, local directory information, and popular online reviews. We want you to share your experiences with the rest of world!

Trash Collection

Five Day Valet Trash Pickup

For Your Convenience Sunday-Thursday between 6pm & 8pm
Please bag your trash, tie your bag and place it in your provided trash bin outside of your home and a member of the “Valet Waste” team will collect your trash promptly by 8pm! For more questions about time of collection or valet waste guidelines please see below.

Please Do not forget to break-down boxes

REMINDER – NO COLLECTIONS on Friday & Saturday

Pets

Leash Reminder

If you love them, keep them close. We care your your pets safety and the safety of others. When it comes to walking your dog, every pet owner must use a leash when outside, every time. When traveling from the “Bark Park,” please keep your pet on a leash or in a carrier. Using a leash every time is being a responsible pet owner, and it is the law. Owners of unleashed pets can be fined $100 for each occurrence.

Non-compliance reports can be emailed. If you wish to send us information regarding an unleashed pet, please include a description of the pet and the owner. As a reminder, all reports are kept confidential.

Pet Friendly Apartments For Rent in Houston

We know that keeping pets happy keeps their owners happy, too! That’s why we offer a lifestyle that pet owners love. We believe in a clean, safe environment for all pets and that means respectful scooping of waste. We welcome you and your pet to The Retreat At Westpark Pet Friendly Apartments For Rent in Houston.

Uh Oh. You Forgot Something

Please remember to immediately clean up after your pet. We have provided “doggie bags” in various locations of our community. As an added bonus, we even have a “Dog Park” for your furry family member to enjoy. While you are out on property, please be sure to bring a small disposable bag with you to ensure waste pick-up. You can then dispose of it properly in one of our pet waste collection stations.

Discounts and Savings

Local Information

First Saturday Arts Market is a monthly outdoor fine arts event featuring the works of dozens of visual artists. Located in the Historic Houston Heights. Bring the entire family and come enjoy the great outdoors, live music and delicious fare from some of the area’s best gourmet food trucks. Open all year round on the first Saturday of each month, the market is open from 11:00am-6:00pm September through May and from 6:00pm-10:00pm from June through August. For more information please click here.

For more than twenty-five years, Buffalo Bayou Partnership has been actively pursuing plans and program for a 10-mile stretch of Buffalo Bayou from Shepherd Drive to the Port of Houston Turning Basin. Buffalo Bayou Partnership protects land for future parks and trails, coordinates other natural and built bayou enhancements and sponsors wide-ranging events to attract thousands to the banks of the bayou.

FAQ's

Apartment FAQ

Click the (+) to reveal the Answer; Click the (-) to Toggle

Are there any tips to save energy in my apartment?

Apartment Lighting

Replace incandescent lighting with compact fluorescent bulbs. Compact fluorescent bulbs use 20 percent of the electricity and last 10 times longer.
With compact fluorescent bulbs, it is best to only turn off lights if you will not be using them for more than 10 or 15 minutes. Constantly turning on and off compact fluorescent lights will significantly reduce bulb life.
Reducing the wattage of incandescent bulbs in frequently used areas.

Apartment AC/Heat

Save considerable energy by turning your apartment AC off (or setting the thermostat higher) when you are not at home.
During the summer months, set your thermostat at the highest comfortable setting. We recommend a setting of 78-80. You can save 7 to 10% on your cooling costs for each degree above 78.
During the winter months, set your thermostat at the lowest comfortable setting. We recommend a setting of 68-70. You can save 7 to 10% on your heating costs for each degree below 70.
Use ceiling or portable fans to supplement your air-conditioning in occupied rooms. Replace filters quarterly and do not block registers and return vents with furniture or drapes.

Daily Apartment Living

Use flat bottom pans that match the size of your stove burners. Clean the oven when its still warm from cooking.
Use a microwave oven when it will work just as well as another method.
Run appliances like the dishwasher and washer/dryer only when full.
Turn off appliances and lights when you aren’t using them.
Turn off/unplug all small electrical equipment, such as radios, VCRs or TVs when not in use.
Turn off the lights when leaving an empty room.
Close your blinds during the day.
Turn down your hot water heater.
If you have a fireplace, close the damper when not in use.

What kind of pets do you allow? Do you permit exotic pets?

Pets are not allowed without management’s prior written approval and payment of pet deposit and fee in full for each pet. There is a limit of two pets per apartment. Full grown weight is not to exceed 99 pounds. Breed Restrictions include, but are not limited to, purebred or cross breed of any of the following; Pit Bull, Akita, Doberman, Rottweiler, Staffordshire Terrier, Chow-Chow, German Shepherd, Malamute, Great Dane, Saint Bernard, Wolf -Dog, Husky and other known aggressive breeds. Prior to approval of your application or before you acquire a pet, you must schedule a pet interview with management and provide a certificate of health, from a licensed veterinarian, that states pet breed, age, weight, height and vaccinations received. We will photograph your pet for our records.

How many pets may I have?

You may have 2 pets per apartment.

Are there any deposits, special fees, or monthly charges to have a pet?

Please contact our leasing office for current details. (832) 426-1048

What must I bring with me to tour an apartment?

You will need to bring a current government issued photo ID.

What are the fees to apply for an apartment?

Before you apply to lease an apartment in our community, please take the time to review our rental criteria. The term “applicant(s)” under these criteria means the person or persons that are authorized occupants under the lease. All persons over the age of 18 will be required to complete an application and pay an application fee. These are our current rental criteria; nothing contained in the requirements shall constitute a guarantee or indicate representation has been met. This information is limited to the third party sources and shall include employment verification, rental payment history, criminal history and credit reporting services used.

What is acceptable “proof of income” to sign a lease?

Accepted forms of Income documentation include: We require (2) most recent pay stubs with YTD information.

Is my security deposit totally refundable?

We offer 2 types of security deposits. One that is a non-refundable deposit and one that is a refundable deposit. Please contact the office for details.

If I get a job transfer, can I break the lease?

Yes, you can exercise the Choice of Damages, Early Termination Addendum.

Choice 1 You agree to pay $_______ (an amount that does not exceed 2 month’s rent) to us as liquidated damages or early termination fee in accordance with Texas state if you breach the Lease Contract and we have obtained a writ of possession, or if you have surrendered Initial possession of the dwelling unit before the lease term expires, or if you have abandoned the dwelling unit, or if you elect to terminate the Lease Contract before the lease term expires. You understand and accept this liquidated damage or early termination fee specified herein, which election is made by you at the inception of the Lease Contract. In the event this Choice is selected, then we are entitled to rent and all other charges (including property damages to the dwelling unit beyond normal wear and tear) accrued through the end of the month in which we retake possession of the dwelling unit, in addition to the liquidated damages or early termination fee amount set forth in this paragraph in accordance with Texas State Law. However, we waive the right to seek additional rent beyond the month in which we retake possession.

Choice 2 You do not agree to liquidated damages or early termination fee and you acknowledge that we may seek damages as provided by law in accordance with Texas State law (1), (2) or (3) if you breach the Lease Contract and we have obtained a writ of possession, or if you have surrendered possession of the dwelling unit before the lease term expires, or if you have abandoned the dwelling unit, or if you elect to terminate the Lease Contract before the lease term expires. In the event this Choice 2 is elected, you may owe future rents as they become due under the lease.

Can I change to a month-to-month lease plan after my first year?

Yes.

What utilities are included in my lease?

Utilities: N/A

How long is the term of the lease?

We offer 3 – 18 month leases.

Do you accept leases for short terms?

Yes.

What are your qualification standards?

Qualifications Acknowledgement

It is our expressed policy not to discriminate against any person based on race, color, religion, sex, national origin, familial status or handicap or any other protected class.

Welcome to our community. Before you apply to lease an apartment in our community, please take the time to review our rental criteria. The term “applicant(s)” under these criteria means the person or persons that are authorized occupants under the lease. All persons over the age of 18 will be required to complete an application and pay an application fee. These are our current rental criteria; nothing contained in the requirements shall constitute a guarantee or indicate representation has been met. This information is limited to the third party sources and shall include employment verification, rental payment history, criminal history and credit reporting services used.

Income: You must provide current income verification of three (3.0) times the amount of the monthly rental rate of the selected apartment. Income verification must include one of the following: provide a copy of your two most recent pay stubs showing YTD earnings; written verification from employer(s) that includes rate of pay or salary; financial statement certified by financial institution or an accountant, etc. Financial statements must represent the previous 3 full months of financial activity and demonstrate an average balance equivalent to three times the monthly rent. Alimony, child support, student allowances from parents, scholarships, study subsidies, and inconsistent wages (tips, commissions, etc.) will require documented verification.

Credit: A credit screening will be processed for each applicant using a proprietary rental scoring system. The rental housing scoring system is comprised of many different variables including a FICO score. The rental housing scoring system is not a FICO score. Based on your rental housing score, your application will be approved, declined, or approved with conditions which may include an additional security deposit. Applicants with no credit will be required to furnish proof of U.S. student enrollment and or U.S. employment.

Rental: Assuming all other criteria has been met, good current and/ or previous rental history and/or proof of ownership of at least two (2) years are required of all applicants. Any negative rental history, reflecting more than three late and or NSF payments in a twelve month period will be declined. All evictions, community disturbances, damages or outstanding obligations to a landlord will be declined.

Foreign Nationals: Foreign Nationals living or working in United States must provide a current passport, applicable documentation as outlined in the Texas Apartment Association’s Supplemental Rental Application for Non-U.S. Citizens form and income verification as required above. If negative credit or rental history is reported by a credit source, the above criteria will apply. All/any applicants with no credit will be required to furnish proof of U.S. student enrollment and or U.S. employment.

Criminal: All applicants over the age of 18 are subject to criminal records verification and may be declined rental depending on the nature of a criminal record and or number of crimes contained within the criminal record. Please remember that this requirement does not constitute a guarantee or representation that residents or occupants currently residing in our community maintain the criteria required at the time they obtained approval of residency as our ability to verify this information is limited to the information made available to us by the third party credit reporting services used.

Age: Must be eighteen (18) years of age or otherwise the age of majority under applicable law to contract or lease.

Occupants: Only persons under the age of 18 will be considered occupants under the lease, with the exception of those living with a legal guardian and is claimed as a dependent.

Occupancy Guidelines: We do accept 2 adults + one 18 or under in a one bedroom; 4 adults + one 18 or under in a two bedroom; 6 adults + one 18 or under in a three bedroom.

Pet Policies:

Additional Information:

Management reserves the right to request a guarantor. Guarantor and/or additional deposit will be offered, if only one of the following is needed to meet the criteria:
1. A guarantor needed for a

Guarantor must execute a lease Agreement, meet all of the above criteria (for the exception of income qualifications is 5 times the rent) with no exceptions and pay an additional application

Roommates or Co-Applicants: Each resident that signs the lease is fully, jointly and severally responsible for the rental payment. At least one co-applicant must meet all criteria with the exception of income, which will be considered jointly. Lack of history in any area will not disqualify one applicant if the co-applicant meets the history criteria. If both co- applicants lack in one area of the criteria, an additional deposit may be

Any falsification of information on the application automatically disqualifies the applicant or occupant and will result in retention of any application

A current driver’s license or state issued ID will be required at the time of application for identity purposes only. A copy of your driver’s license or state issued ID will be required at move

Resident agrees to maintain a policy of $100,000 personal liability insurance. Water coverage must be provided for “Resident Caused” damage to our property. If coverage is through any company other than ePremium, Resident will provide Lessor with written proof of compliance. Regardless of the provider, insurance must be in effect on or prior to the commencement Date of this Lease, subsequent renewal periods and from time to time thereafter upon Lessor’s request.

Insurance carriers must list the Property Name- as an “Interested Party” on the Declaration page and that the insurance company will notify the community in the event of a cancellation or change in policy status.

Application Verification: Credit and Criminal Records are verified by an independent service.

Security Policies: We are concerned about your safety, but we cannot provide or guarantee it. As you can appreciate no one can ensure your safety. No matter what measures the owner takes no security system, patrol or electronic security devise can prevent crime. Your personal safety and the safety of your belongings relies with you and the local law enforcement.

Go Green

In support of our Francis Care Green Initiative, all notifications and community announcements are delivered by email. It is the responsibility of the resident(s) to notify the leasing office of any changes to their primary email account and provide us with their current email addresses for future correspondence and alerts, such as emergencies, property maintenance information, pest control treatment scheduling, leasing office closures, preventative maintenance, package notifications, property events, impromptu contests, monthly billing notices, etc.

If the resident(s) are notified via email to contact the leasing office, and requests are not responded to promptly, a written document may be delivered to the apartment as a secondary form of contact. In keeping with this initiative, please provide your email address and check your inbox regularly. Thank you in advance for your full cooperation.

Recycling Information

Blue Star Program

Blue Star Certified

The Blue Star program is administered jointly by the Houston Police Department and the Houston Apartment Association.

In consideration of the execution or renewal of a lease of the dwelling unit identified in the lease, Owner and Resident agree as follows:

Resident, any members of the Resident’s household or a guest or other persons affiliated with the resident:

Shall not engage in criminal activity, including drug-related criminal activity, on or near the apartment community. “Drug related criminal activity” means the illegal manufacture, sale, distribution, use, or possession with intent to manufacture, sell, distribute, or use an illegal or controlled substance (as defined in the federal Controlled Substance Act of the Texas Controlled Substance Act).
Shall not engage in any act intended to facilitate criminal acts.
Shall not permit the dwelling unit to be used for or to facilitate criminal activity, regardless or whether the individual engaging in such activity is a member of the household, or a guest of the resident.
Shall not engage in the unlawful manufacturing, selling, using, storing, keeping, or giving of an illegal or controlled substance as defined in the Texas Controlled Substance Act, at any locations, whether on or near the dwelling.
Shall not engage in any: (i) illegal activity as defined in the Texas Penal Code, including prostitution, street gang activity, threatening, intimidating, or assault, including, but not limited to, the unlawful discharge of a weapon, on or near the dwelling unit; or (ii) breach of the lease agreement that otherwise jeopardizes the health, safety and welfare of the owner, the owner’s agent, or other residents, or involves imminent or actual serious property damage.

VIOLATION OF THE ABOVE PROVISIONS SHALL BE A MATERIAL AND IRREPARABLE VIOLATION OF THE LEASE AND GOOD CAUSE FOR IMMEDIATE TERMINATION OF TENANCY.

A single violation of any of the provisions of this added addendum shall be deemed a serious violation, and a material and irreparable non-compliance. It is understood that a single violation shall be good cause for immediate termination of the resident’s right to possession of the apartment unit. Unless otherwise provided by law, proof of violation shall not require a criminal conviction, but shall be by a preponderance of the evidence.

Resident acknowledges that Resident’s responsibilities under this addendum are in addition to, not in lieu of, Resident’s responsibilities under Resident’s lease. A violation of this addendum shall automatically constitute a default under the lease; in which event, Owner shall be entitled to exercise all rights and remedies under this addendum, the lease or applicable law as if Resident violated the terms of the lease.

In case of conflict between the provisions of this addendum and any other provisions of the lease, the provisions of this addendum shall govern.

This LEASE ADDENDUM is incorporated into the lease executed or renewed on this __ day of 20__.

This program is administered jointly by the Houston Police Department and the Houston Apartment Association.

The Retreat At Westpark Apartments is a certified Blue Star community

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