Apartment Life Q&A

Frequently Asked Questions About Apartments in Houston, Texas

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What if I am locked out of my apartment?
During business hours you can call or stop by the business center. After business hours, you will need to contact our on call personnel and they will respond for a fee.
What if a door to the bedroom or bathroom locks accidentally?

A key to open a bathroom or bedroom door is typically located at the top of the doorframe. New locks require you to push the key straight into the center of the outside door handle. The lock will pop open and you should be able to hear it click. On older locks, push the key straight into the doorknob and turn slowly until the flat head screw lines up with the key, and then turn the key to turn the interior lock into the open position.

Locks on interior doors may be either push-button type or turn type.

Push Button: Insert a toothpick or the end of a paperclip into the hole on the knob and gently push to unlock the door.

Turn Lock: Use your fingernail, a coin or small flat blade screwdriver to gently turn the small slotted tab on the knob to the left or right.

What is my role in safety?
We all share in keeping our community safe. Please note grills are only allowed in designated areas, not on patios or balconies.
• Please be certain to dispose of cigarette butts in appropriate receptacles.
• For your protection, we requires all residents to carry valid renters insurance.

How do I stop a toilet from running continuously?
Turn water supply valve behind the toilet clockwise to turn water off. Place a service request online via our online resident portal or contact the business center.

What should I do if my toilet becomes clogged?
Make certain the toilet bowl water is at half full. Place toilet plunger into the bowl, covering the throat of the toilet completely and push up and down several times. Once cleared, the water should drain out of the bowl. Flush the toilet bowl and repeat previous steps if needed.

How do I submit a service request?
We are happy to help you with this. You can submit a request for service 24 hours a day without leaving your apartment through our Resident Portal.Or please feel free to stop by or call our business center.

What if my A/C is not heating or cooling?
Make certain that your thermostat is set to“auto” on either “cool” or “heat.” If the fan does not come on, check the circuit breaker and make certain it’s in the “ON” position.

What if power goes out in a section of my apartment?
Check the breaker panel, typically located in the hallway or behind a bedroom door. This rectangular box contains a series of black switches, often labeled inside the panel door or next to the switch. Breakers should all be facing the same direction. If the breaker is tripped, it will be positioned between the on and off position. Push the tripped breaker all the way to the off position and then back to the on position to correct. If the circuit breaker does not reset, or trips again, place a request for service online or contact the business center.

Are there any tips to save energy in my Houston, Texas apartment?
  • Replace incandescent lighting with compact fluorescent bulbs. Compact fluorescent bulbs use 20 percent of the electricity and last 10 times longer.
  • With compact fluorescent bulbs, it is best to only turn off lights if you will not be using them for more than 10 or 15 minutes. Constantly turning on and off compact fluorescent lights will significantly reduce bulb life.
  • Reducing the wattage of incandescent bulbs in frequently used areas.


  • Save considerable energy by turning your AC off (or setting the thermostat higher) when you are not at home.
  • During the summer months, set your thermostat at the highest comfortable setting. We recommend a setting of 78-80. You can save 7 to 10% on your cooling costs for each degree above 78.
  • During the winter months, set your thermostat at the lowest comfortable setting. We recommend a setting of 68-70. You can save 7 to 10% on your heating costs for each degree below 70.
  • Use ceiling or portable fans to supplement your air-conditioning in occupied rooms. Replace filters quarterly and do not block registers and return vents with furniture or drapes.


Tips for Daily Living

  • Use flat bottom pans that match the size of your stove burners. Clean the oven when its still warm from cooking.
  • Use a microwave oven when it will work just as well as another method.
  • Run appliances like the dishwasher and washer/dryer only when full.
  • Turn off appliances and lights when you aren’t using them.
  • Turn off/unplug all small electrical equipment, such as radios, VCRs or TVs when not in use.
  • Turn off the lights when leaving an empty room.
  • Close your blinds during the day.
  • Turn down your hot water heater.
  • If you have a fireplace, close the damper when not in use.